Search
The question is searched against the collection twice: by meaning, to find passages that say the same thing in other words, and by wording, to find the ones that use your exact term.
How it works
BBE Buddy first searches the collection for the passages that answer a question, and writes the answer from those passages. That step determines the quality of the answer, and it is why every claim can be traced to a source.

Process
The question is searched against the collection twice: by meaning, to find passages that say the same thing in other words, and by wording, to find the ones that use your exact term.
The best passages are ranked and passed to the language model as the only material it may answer from. It is instructed not to fill gaps from its own memory.
The answer is compared with those passages. Claims without a source are marked as general framing, not presented as evidence.
When the conversation has enough detail, BBE Buddy offers to write the material, and exports it to Word or PDF.
Sources
This rule determines how BBE Buddy behaves: it cites its sources, it states when the collection does not cover a question, and it says so when the research contradicts what a question assumes.
For schools
A school that is accountable for the advice needs to be able to change it. These settings are managed in the admin, not through a support ticket.
Which documents lead when two disagree, and which serve as background.
The words answers must use, so they match how your school talks.
The instructions behind tone, structure and refusals. Editable and versioned, with every change recorded.
Your own document formats alongside the nine built-in ones.
House rules for how answers are written, applied on top of the instructions.
The language answers come back in, independent of the language of the sources.
Plans
20 messages a day and the full collection from the first question.